Amwaly LLC (“Amwaly”, “we”, “our”, or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our mobile application, website, or related services (the “Platform”).
By accessing or using Amwaly, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
a. Account Information
Full name, date of birth, nationality
Phone number, email address
Residential address
Government-issued ID (passport, national ID, etc.)
b. Financial Information
Bank details
Card information (stored securely via third-party processors)
Wallet balances and transaction history
c. Authentication & Security
OTP and password data
IP address, device ID, OS version
Biometric data (facial recognition, liveness check)
d. Usage Information
Actions taken in-app (e.g., transfers, conversions)
Feature interaction analytics
Session duration and access logs
e. Communications
Emails, chat logs, WhatsApp messages
Support tickets and customer inquiries
2. How We Use Your Information
We use your data to:
Create and manage user accounts
Verify your identity and comply with KYC/AML laws
Facilitate financial transactions
Prevent fraud and maintain platform security
Send transactional and promotional communications
Improve user experience and develop new features
Comply with legal obligations and respond to law enforcement
3. Legal Basis for Processing
We process your data under the following legal bases:
Performance of a contract (to deliver services)
Compliance with legal obligations (e.g., AML/CFT)
Legitimate interests (e.g., fraud prevention)
Consent (e.g., for marketing communications)
4. Sharing of Information
We may share your personal information with:
Regulatory bodies and law enforcement when required by law
Payment processors and banking partners
Cloud providers and infrastructure services
Analytics and fraud detection services
Third-party KYC providers
Chat and support tools
We do not sell your data to third parties.
5. International Data Transfers
Your information may be stored and processed on servers outside your country of residence, including the United States or the European Union. We take appropriate measures to ensure adequate protection under applicable data protection laws.
6. Data Retention
We retain your personal information:
As long as your account is active
For a minimum of 5 years after account closure to meet legal and regulatory requirements
Until any pending investigations or disputes are resolved
7. Your Rights
You may:
Request access to your personal data
Request correction or deletion of inaccurate or unnecessary data
Object to processing in certain circumstances
Withdraw consent (where applicable)
To exercise any of these rights, contact us at privacy@amwa.ly
8. Security
We implement strict measures to protect your data, including:
End-to-end encryption
Role-based access control
Regular audits and compliance reviews
However, no system is 100% secure. You are responsible for safeguarding your credentials.
9. Cookies and Tracking
We may use cookies or similar technologies in the web version of Amwaly to:
Remember your login
Track usage and behavior
Improve performance
You can manage cookie preferences through your browser settings.
10. Children's Privacy
Amwaly is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has submitted personal data, contact us immediately.
11. Changes to this Privacy Policy
We may update this policy from time to time. You will be notified of material changes via the app or email. Continued use after updates constitutes your acceptance.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Amwaly LLC
Email: privacy@amwa.ly